Being a Director of the Property Management division, Mel leads her team with a hard working attitude, straight shooter approach and tenacious drive to provide consistent, first class service to each and every client.
Her passion for the property industry started early as a year 11 student, with a school work experience role in a Real Estate agency. This sparked her love of the industry and commitment ever since. Working her way through the ranks, she started out in an administration role whilst studying for her Agents Representative Certificate, was one of the first intakes in a traineeship with the REIV, later achieved her full certificate and purchased her first investment property at 21yrs old. Melanies major achievement in her career to date is becoming the REIV/The Age Property Manager of the Year which then resulted in becoming the National Property Manager of the Year (REIA). She is the only person in Victoria to have accomplished this.
What makes her team different and gives it the competitive edge is the attention to detail and tight procedures she sets to ensure consistent high levels of delivery. As an owner of the business, she maintains a hands on role to oversee this and to provide a more attentive duty of care. She also maintains a policy to allocate fewer properties per manager, this provides more time to build relationships and maintain quality.
Her renovation project knowledge and management skills are a unique asset to her role. She is not just interested in managing a property well, but also helping with investment goals and higher rental returns. This is all made possible due to her tight leadership and the collaboration of solid team of contacts working to the same standards and vision. She loves the variety her role brings and attributes her successes to passion for the industry, a genuine love for what she does, integrity, saying you will do what you say you will and attitude, treating every outcome positively, always moving forwards and treating people with respect and professionalism.
When she is not working, she loves to spend time with her family, gardening and western riding with her horses.