No other agency can match Domain & Co. experience in managing Melbourne property, or the depth of our management systems. Our mission is to meet each property's particular requirements, provide unparalleled service to its owners, and maintain and enhance its value. In the process, we are sensitive to the fact that where and how people live is a powerful and complex emotional issue, and to the necessity of balancing the owner, as a client, with those of the tenants. Recognizing the variety of skills needed for effective management, we assign to each property a balanced team of dedicated managers and support staff, closely coordinated under control systems that involve the highest echelons of the company.
Did you know that the average Real Estate Agent / Property Manager manages around 200 real estate listings? Over a 40 hour week, that means s/he has about 12 minutes a week to dedicate to your investment property.
We have organised our time differently. Our team are able to dedicate the right amount of time and focus to the needs of your rental property because, unlike other agencies, we cap the number of properties our team manage. This means we're available any time - not just 12 minutes a week - when you need assistance and advice.
From the outset we ensure that your property is reflecting its true potential, and we guide you towards obtaining the best possible rental. We do not allow your property to be viewed without one of our representatives being present, which ensures security and allows us to present the property’s attributes to the prospective tenant.
We advertise the property via the internet and print media. We also go beyond these traditional avenues by consulting our network of already interviewed prospective tenants and relocation agents. We distribute promotional flyers in the local area and apply signage to the property. As fully licensed Estate Agents, we keep a vacancy rate for our landlords consistently below 1%. That’s a spectacular achievement.
Before we invite you to select your new tenant, they will have completed a comprehensive application form - and we will have thoroughly checked references and the National Tenancy Database. We take care of all of the paperwork including lodging bonds, preparation of tenancy agreements and provide a condition report with a video recording.
Throughout the tenancy we continue to manage your investment, so you can have peace of mind. We manage the financials including payment of outgoings and maintenance accounts direct from the rental income, and provide you with full financial record at the end of the financial year.
We manage all calls from your tenants, and maintenance calls are taken care of right down to ensuring that the work has been completed and the account is paid. We inspect the property regularly and monitor any rental arrears. When it is time to review the agreement we will update you on the current market value and increase the rent where instructed by you.
We can even arrange Landlords insurance for you and consult with insurance companies in the event that a claim is required.
Where there is a Owners Corporation (previously Body Corporate) we deal with them on your behalf, and attend meetings where required.
And this is just a tiny snapshot of our expertise in property management. We tailor OUR service to YOUR needs, so contact our efficient team today to find out what else you can add to this list!